Adding items to your shopping cart is very simple. First of all, you must ensure that the correct departure date is selected. When you look at a product page you can select the correct departure date above the products by clicking on the agenda icon. The selected departure date is also displayed in the red bar at the top of the page. This calendar also makes it possible to have several shopping carts open, so that you can order for several departure days.
When you have selected the correct departure date and have found the desired product, you can order this by entering the number of units in the input field. You will find a prize scale to the right of the input field. By entering a number and then clicking next to the input field, the product is added to your shopping cart. You recognize this because the information next to the shopping cart at the top right changes. Both the price, the number and your cart volume can increase or decrease. When you decide to increase or decrease the number of products, the correct price is automatically used in the price scale.
When you have added an item to your shopping cart, you can find an overview of it by clicking on the shopping cart at the top right. At the top of the page you can select the different departure days. When the correct departure date is selected you can enter a possible purchase order number for your own administration or a possible remark with your order.
It is then possible to provide you products with various information, such as an article number, a barcode, description or a retail price. The numbers can also be adjusted here.
Is your order complete? Beautiful! By clicking on 'confirm', your order will be sent to us. We will process your order as quickly as possible.
When you have placed an order you will receive an order confirmation by e-mail. This takes a few minutes after placing your order.
Have you confirmed the order manually? In this case you should receive an order confirmation by e-mail within a few minutes. Also check whether your e-mail address is set correctly. You can do this via 'Welcome (name)' and then click on 'Password'.
Have you confirmed your shopping cart, is your e-mail address set correctly and have you not received an order confirmation yet? Then contact your account manager so that we can personally assist you further.
If you want to make changes to the order placed, you can send the order confirmation in combination with the changes to your account manager by e-mail. Then you can ask the account manager about the possibilities. We will look at what is possible on the basis of your request and we will then contact you.
The status of your order can be found in the order history. You can reach your order history by clicking on 'Order history' via 'Welcome (name)'. Here you can see an overview of all your orders in combination with their current status.
You can continue to place your orders just before a public holiday. When selecting a possible departure date, you will automatically see which days have been made available for you to place your order. We do not normally offer holidays as a possible departure date. Because of this you will notice that you cannot select holidays as the departure date for your order. We kindly request you to take this into account when a public holiday is approaching. If you have any questions about the options, please contact your account manager!
You can download an overview of your order in CSV format in your order history. You can reach your order history by clicking on 'Order name' via 'Welcome (name)'. Here you see an overview of all your orders in combination with the option to download the order in CSV format.
If you are curious about how many carts and plates you still have open, you can request an up-to-date overview by e-mailing containers@hamiplant.nl. Don't forget to mention your customer number!
